Return Policy

Only certain items from Elven Soul are returnable for a refund. Please review the circumstances below. 

1. Sizing doesn't fit. This would include non adjustable rings or clothing. If you need to return or exchange a non adjustable ring or item of clothing you will need to ship the item back to me prior to a refund or start of an exchange. Customers will be responsible for shipping costs. You must notify me through the contact page or through shopelvensoul@gmail.com within 7 days of item delivery to be eligible for  a refund or exchange. 

2. Damaged in shipping. If an item arrives damaged you are eligible for a refund or exchange. You must notify me through the contact page or through shopelvensoul@gmail.com within 7 days of delivery. You need to either send the item back to me or send me proof of damage (a photograph clearly showing the damage.)

*All other items are not eligible for a refund , but if you are not satisfied with your purchase please reach out to me as soon as possible and I will handle it on a case by case basis. 

*I am not responsible for lost or stolen mail. Please reach out to me if you suspect any issues.